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Frequently Asked Questions
General
Hans Egstorf was founded in 1898. Since then, our shop at Spuistraat 274 has continuously operated as a bakery, making it the oldest active bakery in Amsterdam. The beautiful Art Nouveau corner building was designed by the renowned Dutch architect Gerrit van Arkel during the Belle Époque. Generations of bakers have practised their craft here, and we are proud to continue this tradition and share our love for baking with people around the world.
The oldest bakery in Amsterdam is located on Spuistraat 274. The canals and the Royal Palace on Dam square are just a stone throw away. Don’t forget to check out the other locations spread throughout Amsterdam.
We bake our Stroopwafels using a cherished family recipe. A lightly spiced dough is pressed between hot irons until golden, then filled with warm stroop, which is a smooth caramel syrup made from sugar, butter and spices. Our packaged Stroopwafels use a slightly adapted recipe to keep them fresh as long as possible. Full ingredient lists are available on our packaging and product pages. Want to see how we do it? Follow us on Instagram and YouTube for behind-the-scenes baking videos.
We are open 7 days a week, from 08.00 - 22.00.
You can find all nutritional information, ingredient lists, and allergen details directly on each product page. Every Stroopwafel has its own section with clear information so you always know what’s inside.
We also offer gluten-free and lactose-free Stroopwafels for those with dietary needs.
If you ever have questions or special requirements, feel free to reach out to us at info@hansegstorf.com.
Shipping & Delivery
We currently ship to the European Union, UK, USA and Canada. If you would like to order from another country, please contact us at info@hansegstorf.com and we'll do our best to deliver to you.
Delivery times vary by destination. Our bakers dispatch your order within 1–2 business days. We ship with PostNL and you can also choose DHL Express at checkout for faster international delivery. PostNL typically delivers within 1–3 business days in the Netherlands and 2–7 days within Europe. DHL Express usually delivers within 1–4 business days worldwide. You will receive tracking updates throughout the shipping process. Tip: order early during holidays to ensure timely delivery.
You'll receive a shipping notification email with tracking details once your order ships.
Shipping costs depend on your country, the courier service you choose, and the weight of your order. The exact shipping fee is calculated automatically at checkout, so you can review the total cost before completing your purchase.
We offer shipping with PostNL and DHL Express, and all available options and prices will be shown during checkout.
Yes. Our Stroopwafels are baked daily and packaged immediately to maintain their flavor and crunch. Each product has a THT (best-before) date on the label. This is usually approximately 3 months from the date they are shipped, so they stay delicious during international shipping.
Every order also includes a “how to store” leaflet with simple tips to keep your Stroopwafels fresh for as long as possible. Follow these guidelines and your Stroopwafels will remain crisp, soft in the middle, and perfectly enjoyable.
We are very sorry about that. We pack every order with great care, but if a package arrives damaged, with items missing or incorrect, please let us know within 24 hours of receiving your package.
Send an email to info@hansegstorf.com
with:
- a short description of the issue
- a photo of the item(s) and packaging
- your order number
We’re always happy to help and will work with you to find a good solution as quickly as possible.
Returns & Exchanges
Because all our products are food items, we unfortunately cannot accept returns or exchanges for safety and hygiene reasons.
If something is wrong with your order, please send us an email within 24 hours of receiving your package. Include your order number, a short description, and a photo so we can help you quickly. We’re always happy to find a good solution.
Custom, corporate or large orders
We are happy to assist you in this process. Please read more on this page.
Please reach out to info@hansegstorf.com with your request to discuss the options. We are happy to assist you in this process.
For corporate orders we can provide custom packaging solutions. Please read more on this page.